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Policy
  • Esperanza would like to thank you for visiting www.esperanza-psychic.com and your interest in our products and services. Your privacy is important to us and we want you to feel comfortable visiting our website. This document explains clearly and simply which part of your personal data is collected by our website and how the personal data is used. You will also find essential information on your rights with regard to the sharing, transmission, alteration or deletion of this information. Please read this document carefully so that you fully understand our privacy policy. This privacy policy is subject to any applicable mandatory local laws and regulations.

    If you do not agree to this privacy policy, do not proceed to further web pages of the www.esperanza-psychic.com website.
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  • What is to be considered when data is transferred over the internet?
  • The internet is generally not regarded as a completely secure environment. Information sent via the internet can be accessed by unauthorized third parties. Even if both sender and receiver are located in the same country, information sent via the internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence. Please note that we accept no responsibility for the security of your information whilst in transit over the internet to Esperanza.
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  • Disclosure, correction, and deletion of personal information.
  • We are committed to accept your request if at any time you would like to correct inaccurate personal information you may find. You may delete your information from our database by unsubscribing from receiving future emails. We include unsubscribe instructions at the bottom of each email.
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  • What information is collected?
  • We do not collect your personal data through our web site unless you voluntarily provided such data that could be used to identify a person. Through this website www.esperanza-psychic.com stores several categories of personal data. In order to receive your free trial offer, you will need to provide the following information: title, surname, first name, date and time of birth, e-mail address and country of residence. If you decide to order a 'Dated astral reading of Luck and Money' (chargeable), you will then need to enter the following information: full address, telephone number, credit card details. There is no obligation to buy. When you visit www.esperanza-psychic.com, our web server may also automatically collect your IP address. Furthermore, our web server may automatically collect certain generic information such as your web browser, your operating system or your Internet service provider which does not identify you personally.
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  • How is this information used?
  • All the personal data and other information which you have entered are solely used in order to provide you with the service(s) and/or products which you requested on www.esperanza-psychic.com. It is also used for the purposes of technical administration, research, and development of the Esperanza website, customer and end user administration and marketing (hereinafter "Services" and "Products"). A secret algorithm based on your surname, first name and date of birth enables us to generate your free trial offer, as well as all the personalized psychic reading products you can order.
    Your e-mail address may be used to send you the Products and Services which you ordered on www.esperanza-psychic.com. We may also use your e-mail address to send you other offers for Products or Services which may be of interest to you. You will also receive information e-mails containing your horoscope and files on subjects in the field of esotericism, clairvoyance or personal development. You can unsubscribe from this mailing list at any time by clicking on the unsubscribe link you can find in each e-mail we send you. We will then remove your contact information from the lists used for such mailings.
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  • In which cases will this information be disclosed?
  • Esperanza may disclose your information to its employees, agents, and affiliates inside or outside your country of residence to perform Services for Esperanza. Our employees, agents, affiliates, and third party providers who have access to personal data obtained through the Esperanza website are obliged to respect privacy. We may transfer your personal data to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your personal data in order to fulfill an order, support our information technology, or help compile and manage the data.
    When transferring personal data internationally we make sure that we comply with applicable laws and regulations and take steps to make sure that the recipients of your information maintain an adequate level of data protection.
    Esperanza reserves the right to disclose your personal data in the event of a summons to appear in court, an official court order or any legal process or investigation in order to establish or exercise our rights, or to defend ourselves against claims permitted by the applicable laws and regulations. Your personal data may also be disclosed if Esperanza decides that it is necessary to hold an enquiry or take measures regarding potentially illegal activities in the event of threat to the personal security of any individual, or if you are in breach of the Service's and/or Product’s General Terms and Conditions of Use.
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  • How do we share your personal data?
  • At certain times we may share your personal data such as title, surname, first name, postal address and e-mail address with third party companies whose products or services may be of interest to you. To the extent permitted by the applicable local laws and regulations we reserve the right to share your personal data with third parties who assist us in providing Services to you. They provide an adequate level of data protection to ensure the security of your personal data. However, you can contact us at any time through the contact page of www.esperanza-psychic.com in order to ask us not to disclose your personal data to third parties.
    Esperanza's suppliers sometimes have temporary and limited access to your personal data. This access may be carried out in the context of maintenance operations or the supply of Services to Esperanza. In particular, these suppliers offer services in the following areas: payment processing, e-mail routing, SMS routing, printing and sorting mail, website hosting, after-sales service processing, data storage, as well as any other service linked to the operation, maintenance and security of Esperanza's website. However, access to your personal data remains strictly limited to what is required by the supplier in order to fulfill its service contract with Esperanza. Moreover, such access is strictly limited to the time required for the operation or service.
    Esperanza ensures contractually that its suppliers undertake everything within their power to ensure the protection and privacy of your personal data according to the principles defined in this document. These suppliers are also required not to use or transfer your personal data for purposes other than those defined in the service contract taken out by Esperanza.
    Esperanza strives to maintain the reliability, accuracy, completeness and currency of your personal data in our databases and to protect the privacy and security of our databases and the data we collect. Esperanza ensures the security of all your personal data, using technical and organizational security measures to reasonably protect information against unauthorized access, accidental or intentional manipulation, misuse, loss and destruction, as well as a processing procedure which complies with the applicable legislation in the country in which Esperanza is domiciled.
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  • How can I change or delete my personal data?
  • In order to find out which personal data was collected and to ask for them to be changed or deleted, you can contact us through the contact page of www.esperanza-psychic.com.
    In order to protect your privacy and the security of the data recorded on our website, we may ask you for additional information in order to check your identity before we answer your query.
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  • What other information is collected, used and disclosed?
  • We also collect your non-personal data which is used in order to optimize the published web site and its content in order to offer you a personalized browsing experience. This information is used to analyze the performance of the website and the way in which it is used by Internet users. This information is also used to offer you products, programs or Services. They may also be disclosed and/or shared with third parties if they do not contain personal information.
  • Who else can collect information via our website?
  • Esperanza's website may contain links to other websites. This privacy policy is not applicable to any internet websites controlled by third parties not affiliated with Esperanza the Esperanza website may link to ("Third Party Sites”). Please review the privacy policies of Third Party Sites as Esperanza is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.
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  • Use of cookies, IP addresses and website traffic information
  • Esperanza uses tracking technology such as cookies or tags to gather such information as outlined above (see "What information is collected” and "How do we share personal data”) and to understand how visitors use the Esperanza website. Tracking technology helps us manage and improve the usability of the Esperanza website, for example by determining whether there has been any contact between your computer’s IP-address and us in the past and identify the most popular sections of the Esperanza website. In concrete terms, Esperanza's server sends information to your computer which is then stored on your hard drive. The IP-address of your computer is used in order to identify visits to Esperanza from your computer and to keep track of your browsing habits and optimize the time required to load pages. By using the Esperanza website you consent to the use of cookies and your IP-address as specified above.
    Most recent web browsers allow you to prevent this data from being stored on your computer. For more information, check your browser's 'help' function. However, please note that we do not recommend this practice, as it can reduce the quality of your browsing experience on Esperanza or parts of the Esperanza website may no longer function correctly.
    Some of our pages may also contain web beacons which allow us to collect information on the volume and origin of visitor traffic to our pages as well as general demographic information about these visitors. This data is stored anonymously, it does not contain any personal information and can thus be disclosed to third parties, particularly for information or statistical analysis purposes, particularly in order to analyze the performance of our marketing promotions.
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  • Use of your testimonials
  • From time to time we may post customer testimonials on our web site. We either use scrambled customer information that does not allow the identification of our customers or, if such testimonials allow the identification of our customers, will obtain your prior consent by e-mail to allow Esperanza to use the following information for promotional purposes or for testimonials: First name, surname initial, town/city, country of residence, all or parts of the correspondence e-mails between you and the brand operated by Esperanza.
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  • How do we deal with information from individuals under the locally applicable legal age?
  • The Esperanza website does not seek to collect personal data from individuals under the locally applicable legal age. Individuals under the locally applicable legal age should receive permission from their parent or legal guardian before providing any personal information to Esperanza on the Esperanza website.
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  • What happens if this privacy policy changes?
  • Our privacy policy applies to all the information that we store about you. We may occasionally make updates or changes to this privacy policy, which you can consult via a direct link on all pages of the Esperanza website. These changes and updates apply as of the last update date indicated at the top of this document. We therefore ask you to consult it on a regular basis. However, Esperanza commits not to make any changes which will weaken the protection of your personal data without your consent.
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  • Business Transitions
  • In the event Esperanza goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal data might be among the assets transferred. You will be notified of any such change in ownership or control of your personal data via the contact information you have provided via the web site.
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  • How can I contact you?
  • If you have any comments or questions about this document, you can contact us through the contact page of www.esperanza-psychic.com.

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Policy
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